From experience through implementation, Cranel Imaging’s Business Applications Consultants are well equipped to create and deliver a solution to meet your needs. Bringing more than 15 years of experience in document imaging, Cranel Imaging is your valued partner in the Enterprise Content Management (ECM) field. Backed by an extensive network of software and hardware manufacturers, Cranel Imaging leverages those experts to develop and deliver customized solutions.

OUR APPROACH
Cranel Imaging’s Business Applications Consultants can help you with numerous aspects of your business needs. Whether helping you close a deal on the front end, implementing a software solution at a customer’s site or troubleshooting a production issue, Cranel Imaging has the skillset you need from a premier ECM partner.

PRE-SALES SUPPORT
Cranel Imaging is committed to supporting our reseller customers with no-charge Pre-Sales Support. You may find, for instance, that you could use extra help to close an opportunity. Our Business Applications Consultants will work alongside your sales team to configure the optimal solution for your customers. In addition, we offer custom demonstrations of ECM software applications and product roadmap sessions as part of our Pre-Sales Support services to our partners.

IMPLEMENTATION SUPPORT
Our process first involves listening to the customer’s unique challenges and applying a systematic methodology to find the optimal solution. Cranel Imaging’s Consulting Services team offers project analysis, installation and delivery of best-of-breed ECM technologies. We can provide a software-only solution to fit in with existing hardware, or we can use our expertise to recommend a total-technology solution including the best combination of software, scanners, servers and workstations. By offering a wide portfolio of ECM products and services, Cranel Imaging assures customers of a world-class solution.

CUSTOMER SUPPORT
Cranel Imaging’s sister division, Versitec, offers comprehensive service and support for your customer’s solution. The Versitec Customer Support Center provides the most responsive and highest quality hardware and software maintenance service in the industry. With more than 10,000 active support and maintenance contracts serving 8,000+ different customers, Versitec’s strength is managing the complexity that is inherent in enterprise technology. By providing one point of contact, we save you hours of support calls and vendor management, allowing you to focus on your business.

In addition to maintenance contract services, Versitec focuses on the success of the solution after implementation by offering maintenance contract consolidation, repair and refurbish services and spare parts. Through our unique team configuration, the same Business Application Consultants that provide Implementation Support also are available to support solutions throughout their lifecycle.



View our Methodology Matrix