Versitec, the service division of Cranel, Inc., is committed to the success of our VARs.  If any equipment issues arise in your customer's imaging system, Think One call to Versitec to resolve it.  Versitec will service and support every aspect of our imaging solutions.

Versitec offers a comprehensive suite of ECM service and support offerings, including:

• Advance Exchange, a program that provides next-day equipment replacement
• Consumable Kits, supplies to extend the life of your scanner while maintaining a high quality image
• FirstCerve, a proactive total service management solution to meet your scanner needs complete with consumables, maintenance and training
• Preventive Maintenance, a program to extend the life cycle of your scanning equipment
• Refurbished Products, like new equipment for sale
• Repair Credits, an online program to manage scanner maintenance for multiple scanners where one-to-one contracts are not the best option
• Scanner Rental Programs, a program that will help you take care of any short-term scanning needs
• Scanner Repair, access to the largest and most technically proficient depot repair facility in the industry
• Software Maintenance and Support, identifies related components within customer enterprise storage applications, which may be contributing to the problem
• Spare Parts, diverse inventory of spare parts and consumables

Additional resources are available online—like an FAQ updated with the latest questions from customers and partners and a Service Management Portal for one-stop reporting and tracking of service requests.  It's one more way we ensure that Versitec customers always have access to the answers they need. 

You'll find flexible and comprehensive support with Versitec. To learn more about how our Managed Service Solutions provide better service, see our strategies for lifecycle support. Please visit www.versitec.com for more information.

Need help? Call us at 1.800.224.3475.